Kisi Mobile, Wallet, Visitor and Intercom Planning
Kisi supports mobile credentials, physical badges, temporary visitor methods, wallet-based credentials and intercom workflows. The best mix depends on user populations, identity lifecycle, reception procedures, accessibility, privacy and fallback access.
Select the complete system, not one headline feature
Match devices, software, licensing, infrastructure, retention, integrations and support to the operating requirement before finalizing the design.
Define user and visitor populations
Classify employees, contractors, residents, vendors, delivery personnel and unannounced visitors. Define onboarding authority, allowed doors, schedules, expiration, escort and emergency procedures. Include people without compatible phones or corporate wallet enrollment in the fallback design.
Counts matter as much as categories here, so record group sizes, turnover rate, visitors expected in a day, and how many need temporary or escorted access. Name who authorizes each group, how long visitor records are kept, and who reviews the roster when people leave.
- Employee and contractor lifecycle
- Visitor and delivery workflows
- Phone/wallet eligibility
- Fallback and accessibility
Choose credentials and enrollment
Choose mobile, wallet, Kisi Pass, tag, fob, QR or visitor link by assurance, convenience and administrative effort. Document enrollment, replacement, lost-device and revocation workflows. Avoid permanent shared credentials and confirm how temporary access expires automatically.
Not every reader in an installed fleet accepts every credential type, so check the specific reader and controller versions on site against the credential list before quantities are set. Mounting position, metal doors and glass storefronts affect read behavior for phones and cards differently, and each door still needs its lock power, position sensor and exit device resolved.
- Credential assurance and convenience
- Enrollment and revocation
- Temporary expiration
- Badge and replacement policy
| Method | Typical user | Planning focus |
|---|---|---|
| Mobile app | Managed recurring user | Enrollment and device lifecycle |
| Wallet badge | Eligible employee | Provisioning and replacement |
| Kisi Pass/card/fob | Physical-credential user | Issuance and revocation |
| QR/link/intercom | Visitor or delivery | Expiration, host and release authority |
Integrate identity, intercom and video
Map SSO, SCIM or directory workflows, host notifications, reception, badge printing and video surveillance integration. For intercom, define who receives calls, after-hours handling, call escalation, privacy and door-release authority. Test audio/video quality over the actual network.
Directory sync makes the identity system the real source of access, so an account disabled there should be the event that closes doors, and admin accounts in the access platform still need their own multifactor protection. Test intercom call routing and door release after each integration change, since a rerouted call is not visible in a normal login check.
- SSO/SCIM and directory
- Reception and host notification
- Intercom call routing
- Video and privacy policy
Operate, audit and recover
Review access groups, inactive accounts, visitors, audit exports and administrator roles on a schedule. Test lost phone, expired visitor, offline reader, intercom failure and recovery cases. Keep user data, recordings and audit exports within approved retention and access controls.
Each scheduled review is worth more when the previous one is on paper: who was removed, which visitor passes expired on their own, which readers went offline and for how long. Keep the door schedule, credential inventory, integration settings and recovery contacts where a second administrator can reach them without the primary account.
- Periodic access review
- Audit and retention
- Lost-device response
- Offline and support procedure
How we plan and deliver the work
The final design depends on site conditions, existing systems, client policies and the selected manufacturer or platform.
Define user groups
Sort employees, contractors, tenants and visitors by how often they arrive and what they should be able to open.
Choose credential mix
Decide which groups get mobile, wallet or card credentials, and set a fallback for people without a phone.
Link entry calls
Connect reception, intercom stations and camera views so staff can see and speak to a caller before releasing.
Audit and adjust
Review entry logs, expire stale visitor links, and confirm removals follow the same schedule as employee offboarding.
Information to gather before design
Credential choices follow the people using the door every day, so knowing the populations and their arrival patterns matters more than any list of app features.
- Headcount by employee and contractor group
- Typical daily visitor volume at reception
- Company phones versus personal device use
- Who staffs the lobby and when
- Offboarding process that removes access
Frequently asked questions
These are common planning questions. A site-specific answer should be confirmed during discovery and design.
Must every user install the Kisi app?
No. Supported physical, wallet and temporary credential options can serve other populations.
Can visitor links be permanent?
They should be time- and scope-limited according to the visitor policy.
Does an intercom automatically grant access?
No. Define who can answer and authorize door release.
Where are current credential and firmware instructions?
Use Kisi’s official documentation and support portals.
Manufacturer software, firmware and technical files remain on the manufacturer’s official website. We do not mirror firmware files locally.
Set up mobile credentials and visitor entry
Tell us your user populations, how visitors arrive today, whether staff carry company or personal phones, and which entrances need an intercom, so enrollment and fallback methods can be planned.
Kisi owner, administrator and buyer resources
These central Kisi guides support regional system planning while 24/7 Security handles local survey, installation, commissioning, maintenance and service coordination.
Discuss Kisi installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.