Security systems supplied, installed and supported

We sell the system, install it and help keep it working

Hanwha AI Cameras, WAVE and SolidEDGE is available from 24/7 Security as a full-lifecycle service—not a product-only sale. We can source and resell equipment, install and configure it, troubleshoot an existing system, perform maintenance, complete expansions and provide support after turnover.

  • Equipment Sales & Resale
  • Professional Installation
  • Existing-System Service
  • Maintenance & Expansion
  • Support After Turnover

New installation: Buying new equipment? Our team can verify compatibility, install it correctly and test the complete system.

Existing system: Already own the equipment? Ask us about takeover service, repairs, maintenance, upgrades and support.

Hanwha video platform guide

Hanwha AI Cameras, WAVE and SolidEDGE

Hanwha Vision combines diverse camera formats with edge analytics and Wisenet WAVE management options. A dependable design coordinates imaging, analytics, recording throughput and operator workflow.

Select the camera and recording architecture together

Scene objectives, supported analytics, camera count, incoming bitrate, retention, failover, server ownership and remote operations shape the right design.

Camera familiesFixed, multi-sensor, panoramic, PTZ, thermal and specialty formats address different coverage tasks.
AI analyticsSupported models can classify objects and provide metadata that improves search and event filtering.
Wisenet WAVEA VMS platform for live monitoring, search, event rules and evidence workflows.
SolidEDGESelected cameras combine an edge device with WAVE server and onboard storage capabilities.

Camera and analytics selection

Choose the camera format from the required field of view and evidence task. Multi-sensor and panoramic cameras can cover wide areas with fewer mounting points, but each sensor stream consumes bandwidth and licensing capacity. PTZ and thermal cameras address specialized observation goals rather than replacing every fixed evidence view.

AI functions depend on the exact model and firmware. Define object types, zones, lines, dwell or attribute filters and the response that follows. Test analytics with the installed height, angle, lighting and background; specifications cannot predict every shadow, reflection, crowd or weather condition.

  • Scene geometry and identification distance
  • Supported AI object classes and metadata
  • Multi-sensor stream and license accounting
  • Day, night and adverse-condition testing

WAVE server, storage and client planning

Calculate incoming recording bandwidth from all camera streams and include event spikes, multi-sensor channels and future additions. Size storage for retention and expected recording mode, then confirm server network throughput, disk write capacity and supported hardware. Define whether recording continues during WAN interruption and how failed storage is detected.

Operator workstations need sufficient display and decoding capability for the intended layouts. Multi-monitor video walls, high-resolution streams and simultaneous playback create different loads from a simple four-camera client. Use lower-bandwidth secondary streams where suitable while preserving recorded evidence quality.

  • Incoming bitrate and storage-write model
  • Retention, RAID and recovery objectives
  • Client display and decoding workload
  • Health monitoring and offline-camera alerts
Hanwha recording architecture comparison
AreaDedicated WAVE serverSolidEDGE approach
Typical fitLarger or more expandable deploymentsSmaller distributed sites with supported channel load
StoragePurpose-sized server storageOnboard storage in the supported edge unit
Failure scopeDepends on server and redundancy designCan affect camera and hosted recording role
Decision basisScale, retention and service modelSimplicity, capacity and distributed architecture

SolidEDGE use cases and limitations

SolidEDGE can reduce infrastructure for smaller sites by combining a camera, storage and WAVE server functionality. It can record supported additional cameras, but the specific model imposes limits on channel count, total incoming throughput and storage. Confirm those current limits rather than treating it as a general-purpose server.

Consider physical security, storage endurance, replacement workflow and how a failed edge unit affects both its own view and other recorded channels. For larger or high-retention systems, dedicated server architecture may offer better serviceability and expansion.

  • Supported SolidEDGE model and firmware
  • Total camera channels and incoming throughput
  • Onboard capacity and expected retention
  • Failure domain and replacement procedure

Network security and acceptance testing

Document camera VLANs, addressing, PoE, uplinks, time, DNS, certificates and administrative roles. Obtain firmware and WAVE releases from official Hanwha channels. Schedule updates with compatibility review and post-change validation rather than applying untested versions during operating hours.

Test camera views, metadata search, event rules, recording gaps, client playback and export. Save reference images and an asset schedule. Train operators to use filters and bookmarks without assuming AI eliminates human verification.

  • PoE budget, VLAN and uplink capacity
  • Named accounts and least-privilege roles
  • Official firmware and VMS lifecycle plan
  • Search, event, playback and export scenarios

How we plan and deliver the work

The final design depends on site conditions, existing systems, client policies and the selected manufacturer or platform.

Define scenes

Document evidence, analytics and coverage objectives.

Model recording

Calculate channels, bitrate, retention, clients and failure behavior.

Deploy securely

Coordinate mounts, PoE, VLANs, accounts and supported software.

Validate operations

Test metadata, alarms, playback, export and health monitoring.

Information to gather before design

Good decisions are easier when the project team starts with complete operational and technical information. The following items help reduce assumptions, change orders and avoidable return visits.

  • Camera views, distances and lighting
  • Analytics events and response expectations
  • Channel, bitrate and retention worksheet
  • Server or SolidEDGE capacity and recovery
  • Network, software and closeout standards

Frequently asked questions

These are common planning questions. A site-specific answer should be confirmed during discovery and design.

Does every Hanwha camera support the same AI analytics?

No. Capabilities vary by model, series, application and firmware. Verify the current data sheet and compatibility.

Can SolidEDGE record other cameras?

Supported models can record compatible cameras, subject to documented channel, throughput and storage limits.

Is AI search the same as guaranteed detection?

No. Analytics assist classification and search; performance must be validated in the actual scene and events still require operational review.

Where should WAVE software and camera firmware come from?

Use Hanwha Vision official download and support portals rather than third-party file repositories.

Manufacturer software, firmware and technical files remain on the manufacturer’s official website. We do not mirror firmware files locally.

Discuss a commercial security project

Tell us about the doors, buildings, users, existing equipment, operational requirements and desired completion date. We will help organize the right discovery and design conversation.

Contact 24/7 Security