Installation, service, maintenance and support
Nexkey Mobile Access Installation, Maintenance and Support
24/7 Security surveys, installs, configures, services and maintains supported Nexkey Core, Solo and Controller access systems together with the door and mobile-management workflow.
A Nexkey rollout can mean cylinders swapped across a suite of offices, one problem door given a smart strike, or an inherited account that needs sorting out before anyone touches hardware.
Design around the opening and operating workflow
We verify whether Core, Solo or Controller fits the existing lock and frame, egress and fire requirements, traffic and environment. The scope also defines administrators, users and groups, schedules, temporary access, Bluetooth and internet behavior, Controller Wi-Fi and account recovery.
Core
Smart-cylinder installations evaluated for lock compatibility, dimensions, battery access and operational fallback.
Solo
Battery-powered smart strike applications checked for latch geometry, frame compatibility, traffic and mobile requirements.
Controller
Existing electrified locking connected to the Nexkey platform with power, I/O, Wi-Fi and door-sequence coordination.
Installation and lifecycle delivery
Survey and engineering
Openings get checked for lock prep and cylinder fit, door thickness, and how phones behave in stairwells, vestibules and back corridors.
Installation and commissioning
With the lock mounted and paired, we issue a mobile key to a real phone, then confirm entry, exit and the documented fallback.
Maintenance and repair
Ongoing care means battery replacement on a scheduled interval, removing keys as staff leave, keeping the tenant account under your name rather than ours, and checking cylinder wear at busy doors.
Detailed planning resources
Arrange Nexkey assistance
Tell us the openings in scope, the lock type on each, how many people need mobile keys, and whether the system is new or already running.